Shopping Guide
We currently do not accept international orders.
Please contact us if you wish to have your order
delivered outside of Japan.
Payment
We accept the following credit cards:
Shipping information
Order Confirmation
We are a small studio shop and process all orders on a day to day basis.
Please allow 5 business days for delivery. We do our best to get your orders out to you as soon as possible.
Small, letterbox sized items are sent via Nekopos in Japan.
We generally send all other orders by Takuhai Compact.
Orders placed after 12pm (JST) will be processed the following business day.
If you have any concerns or queries, please email us at shop@ad-lab.net
Estimated Delivery Date
We will inform you of the delivery date in the order confirmation email and ship it within 5 business days. If you place an order after 12:00 PM, it will be processed on the next business day. Deliveries during weekends (Friday to Sunday) will be scheduled for the next business day and onwards.
Shipping Fees
The shipping fee is charged separately, regardless of the total amount of the products.
| Area | Standard Shipping | Takuhai Compact | Nekopos |
| | 7+ items | 6 or less | up to 3 |
| Hokkaido | 1460 yen | 940 yen | 385 yen |
| Aomori／Iwate／Akita | 1060 yen | 780 yen | 385 yen |
| Miyagi／Tamataga／Fukushima | 940 yen | 720 yen | 385 yen |
| Kanto／Tokai／Hokuriku／Shin’etsu | 940 yen | 720 yen | 385 yen |
| Kansai | 1060 yen | 780 yen | 385 yen |
| China／Shikoku | 1190 yen | 830 yen | 385 yen |
| Kyushu／Okinawa | 1460 yen | 940 yen | 385 yen |
Refund and Return Policy
Cancellation, Returns, and Exchanges
We will accept returns and exchanges for defective items.
Please contact us within 8 days after the arrival of the product using the inquiry form or by replying to the email sent after purchase.
Within 2-3 business days, we will provide you with instructions on the procedure. If you do not receive any communication from us, we may decline the replacement request.
Other items not eligible for return or exchange:
- Used items
- Items that have been in the customer’s possession for more than 8 days since arrival
- Items that have been damaged or stained under customer’s possession
- Customized items, such as personalized or engraved products
- Other items explicitly stated on the product page as not eligible for return
If the exchanged item is out of stock, we will issue a refund.
Please note that returns and exchanges due to customer preference are not allowed.